Contact Center Associate

Job Summary

Supporting BECU members as a full-time Contact Center Associate, the role involves managing 70-100 inbound calls daily, resolving inquiries, and meeting performance metrics, all while working remotely from Washington, Oregon, or Idaho.

Key responsibilities

• Handle 70-100 inbound calls per day, providing high-quality service aligned with performance standards
• Resolve member inquiries and escalations using sound judgment and creativity
• Identify opportunities to enhance the member experience while adapting across multiple credit union functions

Required qualifications

• High School Diploma plus 1 year of customer service experience, or a Bachelor's Degree
• Minimum of 2 years of customer service experience required
• Ability to work a flexible schedule, including evenings and weekends
• Comfortable in a high-volume, metrics-driven environment
• Successful completion of in-house training program after hire with no missed training sessions