Contact Center Associate

Job Summary

Supporting a culture of empathy and service excellence, the full-time remote Contact Center Associate 2 will deliver high-quality patient service, manage appointment scheduling, and provide guidance to peers while training new hires.

Key responsibilities

• Delivers courteous and efficient service to patients, ensuring accurate registration and appointment scheduling
• Acts as a subject matter expert, assisting peers and training new agents on scheduling and registration processes
• Maintains communication with medical staff and departments to resolve inquiries and facilitate patient care

Required qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle confidential information with discretion
• Experience in medical triage and understanding of insurance requirements