Contact Center Associate

Job Summary

Supporting a culture of empathy and service excellence, the full-time remote Contact Center Associate 2 will deliver high-quality patient service, assist in scheduling and registration, and provide training and guidance to peers within the UHealth System.

Key responsibilities

• Delivers high-level patient service and maintains consistent quality and productivity
• Schedules and registers patients for appointments while providing information about UHealth System services
• Acts as a subject matter expert and trains new agents on scheduling and registration processes

Required qualifications

• High School diploma or equivalent
• Minimum of 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle difficult situations with professional composure
• Experience in processing and handling confidential information with discretion