Contact Center Associate Lead

Job Summary

A company is looking for a Contact Center Associate 3 (H) to serve as a team lead and assist in various operational tasks.

Key Responsibilities:

• Serve as team lead and subject matter expert, assisting management and supervising staff
• Handle escalated complaints and ensure team compliance with schedules and quality standards
• Train new agents and maintain effective communication with patients and healthcare providers

Required Qualifications:

• High School diploma or equivalent
• Minimum of 3 years of relevant experience
• General knowledge of office procedures and operations
• Ability to process and handle confidential information with discretion
• Any relevant education, certifications, and/or work experience may be considered