Contact Center Business Analyst

Job Summary

A company is looking for a Contact Center BA.

Key Responsibilities

• Assist in the migration of Contact Center applications from Cisco to NiCE platform
• Utilize knowledge of Contact Center applications to support project requirements
• Collaborate with team members to ensure successful implementation of the new platform

Required Qualifications

• Experience with Contact Center applications such as Cisco, NiCE, or Genesys
• Knowledge of migration processes between Contact Center platforms
• Ability to work in a fully remote environment
• Prior experience in a similar role is preferred
• Understanding of Contact Center operations and functionalities