Contact Center Business Intelligence Analyst

Job Summary

A company is looking for a Contact Center Business Intelligence Analyst.

Key Responsibilities

• Analyze trends and patterns affecting customer experience using Contact Center tools and databases
• Support business challenges through data collection, cleaning, and statistical analysis
• Collaborate with cross-functional teams to identify and implement process improvements for customer experience

Required Qualifications

• Bachelor's degree in Analytics, Computer Science, or related field, or equivalent experience
• 3 years of experience in data mining, analysis, and modeling with large data sets
• 1 year of experience in data analytics, visualization, and customer experience
• 1 year of experience with Contact Center practices and tools
• Advanced proficiency with Office applications and experience writing SQL queries