Contact Center Call Routing Engineer
Job Summary
Seeking a full-time Contact Center Call Routing Engineer who will design and support complex call routing solutions using Avaya, Cisco, and Five9 technologies while working remotely.
Key responsibilities
- Design and support complex contact center solutions and call routing across multiple technologies
- Engineer fault-resilient multi-vendor solutions with integrations across various platforms
- Collaborate with enterprise technology functions to enhance alignment, efficiency, and cost optimization
Required qualifications
- 3 - 5+ years of experience in designing and implementing complex call routing with AT&T's ITPF/Route-it application
- Strong understanding of complex contact center business requirements and solution design
- Working knowledge of call routing, IVR, CMS, and overall contact center functionality, particularly with Avaya CM
- 5+ years of experience in designing and operating contact center workflows and call flows
- 3+ years of experience integrating with Five9 or other public cloud contact center systems
Complete Job Description
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