Contact Center Coordinator

Job Summary

To support a dynamic team, the remote Contact Center Coordinator will manage caregiver-client connections, coordinate staffing and scheduling, and address client concerns with professionalism during second shift hours.

Key responsibilities

• Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional support
• Confirm caregiver arrival for scheduled visits and coordinate scheduling updates, including caregiver call outs
• Respond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriately

Required qualifications

• High School Diploma or GED required
• Previous customer service experience and remote work experience required
• Scheduling or workforce coordination experience preferred
• Proficiency in Microsoft Office
• Availability to work weekends and holidays as needed