Contact Center Customer Experience Specialist

Job Summary

Providing exceptional customer service, the part-time Contact Center Customer Experience Specialist will respond to inquiries and resolve issues related to accounts and services while working remotely.

Key responsibilities

• Respond to customer inquiries via telephone or email, ensuring accurate information is provided
• Research and resolve customer issues, acting as a liaison between customers and various departments
• Obtain thorough knowledge of products, services, and applicable regulations to assist customers effectively

Required qualifications

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service training or 18 months of related experience
• Successful completion of specialized skill training
• Proficiency in navigating multiple computer systems and applications
• Experience interacting positively with customers, including those who may be unsatisfied