Job is Expired
Location: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Virginia, West Virginia, Wisconsin
Compensation: Salary
Staff Reviewed: Thu, Aug 31, 2023
Job Summary
A company is looking for a Director of a Contact Center.
Key Responsibilities:
- Provide leadership and professional development to Contact Center employees
- Streamline processes and meet/exceed performance expectations and goals
- Collaborate with internal and external partners, manage projects, and develop incentives to drive performance results
Required Qualifications:
- High School Diploma or G.E.D. equivalent
- Bachelor's degree or equivalent experience
- 8+ years' experience in a management role and 7+ years' experience in customer service or contact center operations
- Proficiency with Microsoft programs
