Contact Center Engagement Manager

Job Summary

Seeking a results-oriented Contact Center Engagement Manager, the full-time remote position will lead and innovate employee engagement programs across contact center operations, focusing on career development, recognition, and mentorship.

Key responsibilities

• Lead and enhance employee engagement programs using feedback and analytics to drive continuous improvement
• Act as the primary communications lead, developing strategies that connect frontline staff with organizational priorities
• Manage cross-functional initiatives and events to strengthen culture and increase engagement across a distributed workforce

Required qualifications

• High School diploma equivalency with 3 years of cumulative experience or an Associate's/Bachelor's degree with 2 years of cumulative experience, or 7 years of applicable job-specific experience
• 3 years of leadership or management experience preferred
• Experience developing employee engagement programs in a contact center environment is crucial