Contact Center Engineer

Job Summary

A company is looking for a Contact Center Engineer responsible for designing, implementing, and optimizing contact center technologies.

Key Responsibilities

• Manage and maintain contact center infrastructure, including ACD, IVR, and call recording systems
• Lead integration of contact center platform with HubSpot CRM, including API development and data synchronization
• Administer and optimize the Microsoft Phone System, ensuring effective call routing and integration with Microsoft Teams

Required Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field; equivalent experience considered
• 10+ years of experience in contact center engineering and administration, preferably in healthcare
• Proven experience integrating contact center platforms with HubSpot CRM
• Significant experience managing Microsoft Phone System, including configuration and troubleshooting
• Strong understanding of contact center technologies, including ACD, IVR, and VoIP