Contact Center Engineer

Job Summary

Driving the implementation of RingCX and RingCentral Contact Center functionality, the full-time remote Professional Services Contact Center Engineer will manage technical project implementations, ensuring customers receive the full benefits of AI-enabled solutions while adhering to project timelines and standards.

Key responsibilities

• Manage end-to-end technical implementation of RingCX and RCCC projects, including call flow configuration and system integrations
• Support the deployment of AI capabilities within contact center implementations, optimizing value for customers
• Provide technical consultation and documentation throughout the implementation process, ensuring customer satisfaction and project success

Required qualifications

• BA/BS in a technical discipline or equivalent experience, with a minimum of 2 years in a Professional Services Implementation role within the Contact Center industry
• Working knowledge of JavaScript, HTML, RESTful APIs, and contact center technologies (e.g., PBX, ACD, IVR)
• Basic familiarity with AI-enabled contact center capabilities and a willingness to expand AI fluency
• Strong analytical skills for problem identification and resolution in complex environments
• Ability to operate with minimal guidance in a fast-paced, dynamic work environment, supporting customers across multiple geographies