Contact Center Intake Specialist

Job Summary

Providing customer service in a remote environment, the part-time hourly Contact Center Intake Specialist will respond to inquiries from policyholders and providers regarding insurance policies, ensuring accurate information delivery and follow-up support.

Key responsibilities:

• Respond to telephone inquiries from clients about Medicare Supplement and Life Policies, providing accurate information and assistance
• Research company records to resolve insurance questions and maintain a working knowledge of all company products and services
• Initiate and complete call tracks and clerical responsibilities while complying with privacy regulations

Required qualifications:

• High school diploma or GED, with six months of related call center experience or training
• Ability to type at least 30 words per minute with 95% accuracy
• Experience in a call center setting, preferably with long-term care insurance
• Intermediate computer skills, including data entry in a Windows-based environment
• Ability to work independently and manage time effectively in a remote setting