Contact Center Learning Specialist

Job Summary

A company is looking for a Contact Center Learning Specialist to facilitate training at their National Sales Center.

Key Responsibilities

• Facilitates training and coaching for new hires and ongoing training for existing agents
• Monitors training effectiveness using performance results
• Collects feedback for content and presentation improvements and contributes to training program design

Required Qualifications

• High School Diploma or GED required; Associate's degree preferred
• 2+ years of experience in sales or customer service roles
• 1+ year of experience in a training or facilitation role preferred
• Minimum 3 months' experience delivering training in a classroom environment
• Equivalent combination of education and relevant experience may be considered