Contact Center Manager

Job Summary

A company is looking for a Call Center - Member Contact Center Manager - Remote.

Key Responsibilities

• Oversee daily operations of the Contact Center, ensuring achievement of goals through member relationship management
• Forecast and track call volume to optimize efficiency and meet service level agreements
• Develop and manage staff performance, including training and development plans

Required Qualifications

• At least three years of sales and service management experience in call center operations
• Experience in coaching employees and identifying sales and service opportunities
• Financial institution experience with knowledge of compliance practices and procedures
• General knowledge of computers and advanced proficiency in Microsoft Office
• 2-year degree or equivalent experience in a related field