Contact Center Manager

Job Summary

A company is looking for a Manager, FT (Remote).

Key Responsibilities

• Oversee daily operations of a centralized contact center, managing customer interactions, scheduling, and registration
• Ensure departmental performance standards through coaching, development, and adherence to business processes
• Facilitate onboarding and training of staff while collaborating with leadership to enhance customer experience and operational efficiency

Required Qualifications

• High School Diploma required
• Minimum 3 years of experience in contact center management, preferably in healthcare
• Knowledge of telephony contact center systems and healthcare scheduling workflows within Epic EMR preferred
• Medical terminology and computer skills preferred
• College degree preferred