Contact Center Manager
Location: Remote
Compensation: Salary
Reviewed: Thu, Jul 03, 2025
This job expires in: 15 days
Job Summary
A company is looking for a Manager, Contact Center Service.
Key Responsibilities
- Oversee daily operations of Client Service Associates to meet team goals and service level agreements
- Provide coaching and performance feedback to staff while managing complex client issues and escalations
- Ensure compliance with policies and procedures, driving continuous process improvements within the organization
Required Qualifications
- 7-10 years of significant industry experience in leadership or a related field
- Proven track record of developing and coaching high-performance service teams
- Experience measuring employee performance against call center metrics
- BA or BS preferred, with a focus on Business Management or equivalent experience
- Bilingual preferred but not required
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...