Contact Center Manager

Job Summary

A company is looking for a Contact Center Manager (remote).

Key Responsibilities

• Manage leadership and loan servicing contact center teams for student loan repayment options while ensuring compliance
• Lead, train, and develop teams to maximize performance and meet production and compliance goals
• Collaborate with the Director of Operations to enhance customer experience and monitor contact center metrics

Required Qualifications

• High School Diploma/GED
• 3 years of experience in a Federal Student Loan Servicing leadership role managing teams
• 3 years of experience managing a minimum of 4 supervisors and 100 FTE
• US Citizenship required; ability to obtain Federal Public Trust security clearance
• No felony convictions within the past 7 years; financial responsibility required