Contact Center Manager

Job Summary

A company is looking for a Contact Center Manager.

Key Responsibilities:

• Drive increased revenue through higher efficiency and output of the contact center team
• Manage and participate in QA process and coach team leads and agents to ensure high quality execution
• Evaluate channel performance and review agent level dashboards to improve employee management

Required Qualifications:

• Several years of full-time professional experience working in a revenue-generating call center or closing deals
• Strong analytical skills and ability to analyze user data for process improvements
• Understanding of different mediums (text, call, chat, email) and their impact on conversion
• Experience managing and scaling a successful contact center
• Ability to work remotely or in-office with flexible working hours