Contact Center Operations Analyst

Job Summary

A company is looking for a Contact Center Operations Analyst I.

Key Responsibilities

• Gather, analyze, and interpret contact center data to prepare reports for leadership
• Identify operational improvement opportunities and prepare financial and quality impact analyses
• Support the development and maintenance of dashboards to assess contact center performance and identify trends

Required Qualifications

• Bachelor's degree required
• 0 - 2 years of related experience preferred
• Experience in a contact center environment is preferred
• Expertise in collecting, analyzing, and monitoring data is preferred
• Equivalent experience may be considered in lieu of a degree