Contact Center Operations Manager

Job Summary

A company is looking for a Contact Center Operations Manager.

Key Responsibilities

• Manage and coordinate operational activities for assigned functional areas/regions
• Ensure quality service and effective operations support for internal and external customers
• Administer corporate policies and procedures, ensuring compliance with applicable laws and regulations

Required Qualifications

• Bachelor's degree or equivalent work experience
• Five to eight years of relevant experience
• Advanced knowledge of operational functions, systems, and policies
• Broad understanding of applicable laws and regulations
• Experience in auto lending or banking preferred