Contact Center Operations Representative

Job Summary

A company is looking for a Contact Center Operations Representative who serves members through effective communication and advocacy over the phone.

Key Responsibilities

• Maintain high service level standards and meet service metrics
• Make quality decisions to meet member needs while managing risk
• Proactively identify and address member friction points and improvement ideas

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• Minimum of two years of customer service experience, preferably in a contact center
• Proficient in MS Office programs including Outlook, Word, and Excel
• Bilingual abilities in Spanish are preferred
• Ability to operate a computer and occasionally lift up to 10 pounds