Contact Center Operations Representative

Job Summary

A company is looking for a Contact Center Operations Representative.

Key Responsibilities

• Maintain high service level standards and meet or exceed service metrics
• Demonstrate quality decision-making skills and create alternate solutions for members
• Proactively address member friction points and contribute to continuous improvement

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• Minimum of two years customer service experience, preferably in a contact center
• Proficient in MS Office programs including Outlook, Word, and Excel
• Bilingual abilities in Spanish preferred
• Ability to operate a computer and perform physical tasks as needed