Contact Center Operations Representative

Job Summary

A company is looking for a Contact Center Operations Representative.

Key Responsibilities

• Maintain high service level standards and meet service metrics
• Make sound decisions and create solutions to meet member needs
• Proactively identify member friction points and suggest improvements

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• Minimum of two years customer service experience, preferably in a contact center
• Proficient in MS Office programs including Outlook, Word, and Excel
• Bilingual abilities in Spanish preferred
• Ability to operate a computer and occasionally lift up to 10 pounds