Contact Center Operations Senior Director

Job Summary

A company is looking for a Contact Center & Operations Senior Director.

Key Responsibilities:

• Oversee and manage the efficient and effective operations of the contact center division
• Lead a team to enhance customer satisfaction, optimize operational processes, and drive business growth
• Develop and implement strategies to optimize contact center performance and enhance customer experience

Required Qualifications:

• Bachelor's degree in Business Administration, Travel Management, or a related field
• Proven experience (typically 8+ years) in contact center management, preferably within the travel industry
• Strong leadership and people management skills
• In-depth knowledge of contact center operations, call center technologies, and customer service best practices