Contact Center Operations Specialist

Job Summary

A company is looking for a Contact Services Operations Specialist who will support day-to-day operations in a virtual contact center environment.

Key Responsibilities

• Assist with staffing ticket management and create/distribute reports as needed
• Serve as a Subject Matter Expert for contact center standard operating policies and procedures
• Act as a point of contact for support staff regarding workflows and projects

Required Qualifications

• 1+ year experience in a virtual contact center environment
• Knowledge of Microsoft Office products (Excel, Word, Outlook)
• Availability to work evenings and weekends (Friday, Saturday, and Sunday)
• Time management and customer service skills