Contact Center Operations Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center Operations.

Key Responsibilities

• Oversees daily operations of contact center teams to ensure customer satisfaction and compliance with standards
• Monitors workflow and metrics to ensure adherence to performance, quality, and efficiency standards
• Provides training and coaching to direct reports and collaborates on training materials for the contact center team

Required Qualifications

• Bachelor's degree and 4+ years of related experience, or equivalent experience
• Experience in managing contact center operations
• Ability to prioritize tasks and make independent decisions
• Experience in training and developing team members
• Knowledge of compliance requirements and operational best practices