Contact Center Operations Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center Operations - Overnight.

Key Responsibilities

• Lead and develop a team of Contact Center Representatives to achieve service excellence
• Manage employee performance through coaching, feedback, and performance tracking
• Identify and implement process improvements to enhance quality and efficiency

Required Qualifications

• Associate's degree or equivalent combination of education and experience preferred
• 3 years of experience in a contact center environment
• Knowledge of contact center best practices
• Familiarity with contact center metrics