Contact Center Operations Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center Operations.

Key Responsibilities

• Oversees daily operations of contact center teams to ensure customer satisfaction and compliance
• Monitors interactions and metrics to maintain performance, quality, and efficiency standards
• Provides training and coaching to staff for operational improvement and career growth

Required Qualifications

• Bachelor's degree required
• 4+ years of related experience or equivalent knowledge and skills
• Experience as a people leader or lead preferred
• Knowledge of Medicare and call center operations is highly preferred
• Must be authorized to work in the U.S. without employment-based visa sponsorship