Contact Center Operations Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center Operations.

Key Responsibilities

• Oversees daily operations of contact center teams to ensure customer satisfaction and compliance
• Monitors interactions and metrics to maintain performance, quality, and efficiency standards
• Provides training and coaching to staff and evaluates team performance for improvement opportunities

Required Qualifications

• Bachelor's degree required
• 4+ years of related experience required
• Equivalent experience may be considered
• Experience in contact center operations preferred
• Knowledge of compliance and operational standards necessary