Contact Center Platform Specialist
Job Summary
Responsible for administering, configuring, supporting, and optimizing enterprise contact center platforms, the full-time Contact Center Platform Specialist will work remotely to ensure platform stability, user support, and client implementations while collaborating with various teams for continuous improvement.
Key responsibilities
- Administer and configure contact center platforms, managing user roles, permissions, and workflows
- Provide day-to-day production support, troubleshoot platform issues, and monitor platform health
- Participate in client implementations, supporting solution design, configuration, and go-live processes
Required qualifications
- Minimum of 3 years of experience with enterprise contact center or CCaaS technologies; 4-6+ years preferred
- Experience with platforms such as NICE CXone, Genesys Cloud, or similar solutions
- Proven ability to troubleshoot production issues and support contact center implementations
- Experience with CRM/contact center integrations and APIs preferred
- Relevant certifications in contact center or CCaaS platforms are a plus
Complete Job Description
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