Contact Center Process Owner

Job Summary

A company is looking for a Contact Center Process Owner, responsible for identifying and implementing process improvements within the contact center.

Key Responsibilities

• Research metrics and data to identify trends and process gaps
• Collaborate with Process Owners to enhance cross-departmental efficiency
• Ensure procedures are updated and aligned with company goals

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field
• Minimum of 3 years of experience in process improvement or a related field
• Proficient in Microsoft Office Suite
• Ability to work independently and collaboratively