Contact Center Product Adoption Expert
Job Summary
Driving deep product adoption for Zoom Contact Center, the full-time remote Product Adoption Expert will serve as a liaison between Product, Marketing, and Customer Success teams, ensuring effective onboarding and maximizing business value through expert engagement and educational initiatives.
Key Responsibilities
- Serve as the adoption expert for Zoom Contact Center, focusing on routing/IVR design, omnichannel workflows, and AI-assisted capabilities
- Join customer calls and workshops to map use cases and accelerate the adoption of key workflows
- Collaborate with cross-functional teams to develop scalable adoption resources and ensure new feature launches are accompanied by adoption-ready materials
Required Qualifications
- Hands-on experience with contact center or unified communications platforms
- Experience in contact center administration, implementation, or customer success roles
- Familiarity with migration dynamics between contact center platforms
- Understanding of routing design, omnichannel queues, and workforce management tools
- Ability to communicate effectively with both technical and operational stakeholders
Complete Job Description
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