Contact Center Program Manager

Job Summary

A company is looking for a Contact Center Performance Program Manager to design and implement strategic programs that enhance workforce performance and professional development.

Key Responsibilities

• Design and launch innovative programs to address skill gaps and support career progression
• Manage the full program lifecycle, ensuring timely delivery and stakeholder engagement
• Use data-driven insights to identify performance gaps and implement targeted interventions

Required Qualifications

• Bachelor's degree preferred; high school diploma required
• 3+ years of experience in program management or performance development within operations
• Proven success in implementing measurable business initiatives
• Experience in call center or customer service environments preferred