Contact Center Project Manager

Job Summary

Seeking an experienced Project Manager, the remote contract Contact Center Project Manager will lead technology initiatives in a healthcare environment, managing multiple projects focused on system migrations and customer experience technologies.

Key Responsibilities

• Manage multiple small- to large-scale technology projects simultaneously
• Develop and maintain project plans, timelines, milestones, and deliverables
• Drive end-to-end execution of system migration and integration initiatives

Required Qualifications

• Strong Project Management background with experience leading enterprise technology initiatives
• Experience managing complex system migrations and integrations from planning through implementation
• Background supporting healthcare organizations with a strong understanding of healthcare workflows
• Proven experience managing multiple concurrent projects, including documentation, timelines, and milestone management
• Effective stakeholder management and communication skills for both technical and business audiences