Contact Center Quality Analyst

Job Summary

A company is looking for a Contact Center Quality Analyst.

Key Responsibilities

• Monitor and evaluate quality of work against standards of timeliness, accuracy, and productivity
• Document quality issues, performance measures, and improvements for management review
• Provide feedback and assist in training employees while ensuring compliance with standards and guidelines

Required Qualifications

• High school diploma or equivalent
• One to two years of relevant experience, preferably in quality analysis
• Good knowledge of applicable products and services
• Understanding of productivity and accuracy standards
• Fluent in Korean, both verbal and written