Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative.

Key Responsibilities

• Schedule patient appointments and manage inbound and outbound calls for multiple clinics
• Build relationships with patients and ensure compliance with patient records and data verification
• Meet performance metrics while providing quality consumer experiences and handling patient concerns

Required Qualifications, Training, and Education

• High School Graduate or Equivalent
• Previous customer service experience
• 1+ years' experience in Health Care preferred
• Call center experience preferred
• Proficient with computer programs such as Email, PowerPoint, Excel, and Word