Contact Center Representative

Job Summary

Working fully remotely in Nevada, the Contact Center Representative will manage a high volume of inbound calls, emails, and live chats, assisting customers with dog and litter registrations while utilizing Salesforce and other software tools.

Key responsibilities

• Handle inbound calls and document customer interactions using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies
• Respond to emails and maintain professional communication via team chat channels

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple software programs and web-based tools simultaneously
• Independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual preferred but not required