Contact Center Representative

Job Summary

To support a growing healthcare practice, the full-time remote Contact Center Representative will manage patient scheduling through inbound and outbound calls, ensuring a high standard of customer service and operational support within a call center environment.

Key responsibilities:

• Build relationships with patients and co-workers via telephone and Microsoft Teams
• Schedule appointments for various clinic services and maintain accurate patient records
• Meet performance metrics while handling patient inquiries and concerns professionally

Required qualifications:

• High School Graduate or Equivalent
• 1+ years of experience in healthcare or call center environments preferred
• Previous customer service experience
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word
• Ability to handle sensitive and confidential data appropriately