Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative I to enhance member experience and provide accurate information.

Key Responsibilities:

• Deliver personalized service and respond to product inquiries (70% of time)
• Conduct research and follow up on member issues to achieve resolution (20% of time)
• Provide administrative support and participate in team huddles (10% of time)

Required Qualifications:

• High school diploma or equivalent
• 1+ years of customer service experience in a call center
• Familiarity with using computer and telecommunications technologies
• Experience with performance metrics and quality assurance processes (preferred)
• Knowledge of Lean methodology for problem-solving (preferred)