Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative.

Key Responsibilities

• Provide positive and professional inbound customer service to resolve issues related to banking products and services
• Engage with prospective customers through various channels to guide them through consumer banking services
• Take ownership of customer concerns and ensure accurate processing of financial transactions

Required Qualifications, Training, and Education

• Must be work authorized in the United States without the need for employer sponsorship
• Experience in customer service or banking preferred
• Ability to engage with customers through multiple communication channels
• Familiarity with digital banking products and services
• Willingness to participate in training and development activities