Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative- Credit Card.

Key Responsibilities

• Provide quality customer service and support for various inquiries through multiple communication channels
• Complete financial transactions accurately and efficiently while adhering to bank policies and procedures
• Collaborate with team members to enhance the customer experience and participate in personal development activities

Required Qualifications and Education

• High School Diploma or GED
• 1+ years of related customer service experience, preferably in retail, banking, or contact center roles
• Ability to assist customers on the phone for extended periods, including weekends and holidays
• Proficient in using current technology and software applications relevant to the position
• Bilingual (Spanish) representatives must be able to handle customer inquiries in both English and Spanish