Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative to support customer inquiries and provide assistance.

Key Responsibilities

• Serve as the primary point of contact for customers via phone
• Make outbound financial collection calls and assist with incoming inquiries
• Provide exceptional customer service by resolving complaints and guiding customers through solutions

Required Qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of the shift
• Possess computer/technology savvy for multitasking during calls
• Superb attendance record is essential