Contact Center Representative

Job Summary

A company is looking for a Remote Contact Center Representative (PHA).

Key Responsibilities:

• Handle inbound and outbound calls to schedule health assessment visits
• Address customer needs, complaints, and service issues efficiently
• Build relationships with customers and team members while meeting call center metrics

Required Qualifications:

• 2+ years of call center experience in a target-driven environment
• Experience in outbound sales is a plus
• Proficiency in using software, databases, and MS Office applications
• Ability to type at least 40 WPM; 60 WPM preferred
• Must have a Windows-based laptop/desktop with video-calling capabilities