Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative - Credit Card.

Key Responsibilities

• Provide quality customer service and sales support through various communication channels
• Complete a range of financial transactions accurately and efficiently while adhering to bank policies
• Collaborate with team members to enhance customer experience and participate in personal development activities

Required Qualifications

• High School Diploma or GED
• 1+ years of customer service experience, preferably in retail, banking, or a contact center
• Ability to assist customers in both English and Spanish (bilingual preferred)
• Proficiency in using technology and software applications related to the position
• Willingness to work flexible hours, including weekends and holidays