Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative.

Key Responsibilities

• Schedule patients for medical appointments and handle inbound/outbound calls
• Maintain compliance with patient records and verify patient data and insurance information
• Meet performance metrics and provide a quality consumer experience

Required Qualifications

• High School Graduate or Equivalent
• Previous customer service experience
• 1+ years' experience in healthcare preferred
• Call center experience preferred
• Proficient with computer programs such as Email, PowerPoint, Excel, and Word