Contact Center Representative

Job Summary

A company is looking for an LTD Contact Center Representative to enhance member experiences through effective communication and problem resolution.

Key Responsibilities:

• Deliver personalized service and respond to product inquiries
• Conduct research and follow up on member issues to achieve resolution
• Provide administrative support and participate in team huddles

Required Qualifications:

• High school diploma or equivalent
• 1+ years of customer service experience in a call center
• Familiarity with using computer and telecommunications technologies
• Experience with performance metrics and quality assurance processes (preferred)
• Knowledge of Lean methodology for problem-solving (preferred)