Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative.

Key Responsibilities

• Schedule patient appointments and manage inbound/outbound calls for multiple clinics
• Maintain compliance with patient records and verify patient data and insurance information
• Provide operational support and ensure a quality consumer experience by meeting performance metrics

Required Qualifications, Training, and Education

• High School Graduate or Equivalent
• Previous customer service experience
• 1+ years' experience in healthcare preferred
• Call center experience preferred
• Proficient with computer programs such as Email, PowerPoint, Excel, and Word