Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative - Credit Card.

Key Responsibilities

• Provide exceptional customer service through various communication channels, addressing inquiries and offering solutions
• Process a range of financial transactions accurately while adhering to bank policies and procedures
• Collaborate with team members to enhance customer experience and participate in personal development activities

Required Qualifications

• High School Diploma or GED
• 1+ years of customer service experience, preferably in retail, banking, or a contact center
• Ability to assist customers in both English and Spanish, if bilingual
• Proficient in using current technology and software applications related to the position
• Availability to work flexible hours, including weekends and holidays